Introverts, extroverts, know how to adapt to each
to better meet your customer’s needs.
How many of you are able to recognize and adapt immediately to the different personality types of your customers on the phone?
Did you know that the most effective way is to first identify their dominant personality by their voice, their tone and the speed at which they speak? If your clients are INTROVERTED, they will speak more slowly, more quietly; their voice will be softer, they will listen more than they will speak. If they are EXTROVERTED, they will speak louder and more quickly, and they will do a lot more talking than listening.
You must also be aware that if your customers communicate more in THOUGHT mode, their voices will be cold and they will prefer sticking to the facts and details. In SENTIMENT mode, they will speak in a warm and friendly voice. They will feel the need to establish a rapport with you and you will have to gain their confidence before they accept an appointment or express a desire to learn more about your products and services.